When someone responds to an email message that “yes” they’re going to do something and I see it comes from their phone, I have just about zero confidence that they’re going to remember to do it. Here’s why.
At my computer, I’m inside Outlook, and a new message arrives. I immediately drag it to my calendar or tasks with a reminder or an appointment. And depending on the situation, I might flag that message for follow-up. On the other hand, when I check email on my iPhone, I’m not going to do all that. Neither will you. You most likely look at the email, respond with a quick “yes,” and make no effort to put anything in place to help you remember.
When I MONITOR email, I’m just checking for anything I need to respond to right away (e.g., an inquiry from a reporter on a deadline, a cancelled meeting, etc.). Otherwise, I’ll deal with everything else when I’m in front of my computer because I can MANAGE better and easier.
For more tips on managing email, here’s a series of low-cost, how-to videos I recorded called “12 Fast Ways to Answer Email in Outlook.”
Also, check out my article on managing #emailoverload on NYTimes.com, “Room for Debate: Reduce Bad E-mail Habits.”