I was in a client’s office and his assistant mentioned that he only wanted documents stapled and never kept together with paper clips. She was frustrated with this practice because she was constantly having to unstaple/staple.
I asked, “Why does he only want the document stapled?”
“We’ve had a lot of issues with papers separating and getting clipped to something beneath it,” she said.
I asked, “Why?”
“Because the little paper clips just don’t work,” she said.
I said, “You’re right. That’s why I only use jumbo paper clips. Papers slipping is not a problem, and I don’t have to go through the hassle of unstapling something that never should have been stapled in the first place. If I staple it, I wait until I’m done and it’s being filed.”
The moral of this story is that you have to use the right tool for the job. And when you ask “Why?” a few times, you’ll often get to the real issue.
Peggy Duncan, personal productivity expert